Welcome to the Piyra FAQ Page!
We know you might have some questions, and we’re here to help! Below you’ll find answers to some of the most common questions our customers ask. If you don’t find what you’re looking for, don’t hesitate to reach out to us at [email protected].
Ordering
Q: How do I place an order?
A: It’s easy! Browse our products, add your favorite items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Q: Can I cancel or change my order?
A: If you need to cancel or change your order, please contact us as soon as possible. We’ll do our best to accommodate your request if the order hasn’t been processed yet.
Shipping
Q: How long does shipping take?
A: We’re proud to offer fast shipping! Handling time is 1 business day, and delivery within Australia typically takes 1 to 2 business days.
Q: Do you offer free shipping?
A: We often have free shipping promotions. Check our homepage for current offers!
Q: How can I track my order?
A: Once your order is shipped, you’ll receive an email with tracking information. You can use this to follow your package’s journey to your door.
Returns and Refunds
Q: What is your return policy?
A: We offer a 30-day money-back guarantee. If you’re not satisfied with your purchase, contact us at [email protected] to start the return process. Returns are free, and the refund will be deposited to your original payment method within 3 to 5 business days after approval.
Q: How do I return an item?
A: Email us at [email protected] with your order number and reason for return. We’ll provide you with instructions and a return label.
Products
Q: Are your products high quality?
A: Absolutely! We carefully select each item to ensure it meets our high standards for quality, style, and value.
Q: Do you offer gift options?
A: Yes, we do! Many of our products make great gifts. Look for the gift wrap option at checkout for a special touch.
Account and Payment
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track your orders and enjoy a faster checkout process next time.
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment options.
Contact Us
Q: How can I contact customer service?
A: We’re here to help! Email us at [email protected] and we’ll get back to you as soon as possible.
Join Our Community
Q: How can I stay updated on new products and promotions?
A: Follow us on social media and sign up for our newsletter to stay in the loop!
Still Have Questions?
If you didn’t find the answer you were looking for, we’re just an email away. Contact us at [email protected] and we’ll be happy to assist you!
Thank you for choosing Piyra. We’re excited to have you as part of our community!
Warm regards,
The Piyra Team