30-Day Money-Back Guarantee
At Piyra, your satisfaction is our priority. We understand that sometimes things don’t work out, and that’s okay! We offer a 30-day money-back guarantee on all our products. If you’re not completely satisfied with your purchase, we’re here to make it right.
How to Return an Item
Returning an item is simple and hassle-free. Just follow these steps:
- Contact Us: Send us an email at [email protected] with your order number and the reason for your return.
- Approval: Our team will review your request and, upon approval, provide you with return instructions.
- Pack Your Item: Safely pack the item you wish to return, including all original packaging, accessories, and any free gifts.
- Ship It Back: Follow the instructions provided to ship the item back to us. Returns are free, so you won’t have to worry about any additional shipping costs.
Return Address
Please send all returns to:
Piyra
252 Swanston St,
Melbourne VIC 3000,
Australia
Important Information
- Time Frame: Please ensure that you initiate your return within 30 days of receiving your order.
- Condition: Items must be returned in their original condition. Products that are damaged or show signs of use may not be eligible for a refund.
Refund Process
Once we receive and inspect your returned item, we will process your refund. Here’s what you can expect:
- Approval: You will receive an email notification once your return is approved.
- Refund: Your refund will be deposited back to your original payment method within 3 to 5 business days after approval.
Need Assistance?
If you have any questions or need further assistance, don’t hesitate to reach out. Our friendly customer support team is here to help you every step of the way.
Email: [email protected]
Thank You!
We appreciate your business and thank you for shopping with Piyra. Your trust means the world to us, and we’re committed to ensuring you have a great experience with our products.
Warm regards,
The Piyra Team